Privacy Policy

1. Introduction

Marketchatja (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and share information about you when you use our website at marketchatja.com.

This policy is in accordance with the Jamaica Data Protection Act (2020). By using Marketchatja, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our platform.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use the platform.

Information you provide:

Name and email address when you create an account
Username and password
Reviews, ratings and comments you submit
Place listings and descriptions you submit
Messages sent through our contact form
Accessibility feedback you submit

Information collected automatically:

IP address and browser type
Pages visited and time spent on the site
Device type and operating system
Referring website or search terms
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Create and manage your account
Display your reviews, ratings and submitted listings on the platform
Send you account-related emails such as registration confirmation and password resets
Respond to your enquiries, feedback and support requests
Moderate content submitted to the platform
Improve the performance, design and features of our website
Monitor for fraud, abuse or violations of our Terms of Service
Comply with our legal obligations under Jamaican law

We will never sell your personal information to third parties or use it for unsolicited marketing without your consent.

4. Cookies

Marketchatja uses cookies — small text files stored on your device — to improve your experience on our site. We use cookies to:

Keep you logged in to your account
Remember your preferences such as view settings
Analyse how the site is used so we can improve it
Ensure the security of your session

You can control cookies through your browser settings. Disabling cookies may affect certain features of the platform such as staying logged in.

We do not sell or rent your personal information. We may share your information only in the following circumstances:

Publicly on the platform — your username, reviews and submitted listings are visible to all users of Marketchatja
Service providers — we may share information with trusted third-party providers who help us operate the platform, such as hosting and email services, under strict confidentiality agreements
Legal obligations — we may disclose information where required by Jamaican law, court order or to protect the rights and safety of our users
Business transfers — in the event of a merger or acquisition, your information may be transferred as part of that transaction

6. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights Under the Jamaica Data Protection Act (2020)

Under the Jamaica Data Protection Act (2020), you have the following rights regarding your personal information:

Right of access — you may request a copy of the personal information we hold about you
Right to rectification — you may request that we correct any inaccurate or incomplete information
Right to erasure — you may request that we delete your personal information, subject to certain legal exceptions
Right to object — you may object to the processing of your personal information in certain circumstances
Right to restrict processing — you may request that we limit how we use your information

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within 30 days.

8. Children’s Privacy

Marketchatja is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us and we will delete it promptly.

9. Third-Party Links

Our platform may contain links to third-party websites such as business websites listed in our directory. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of Marketchatja after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: info@marketchatja.com
📍 Location: Kingston, Jamaica
🌐 Contact form: marketchatja.com/contact

We take privacy seriously and will do our best to address your concerns promptly and fairly.